Frequently asked questions

• Your application must be approved by the PharmMind team
• Your profile should be complete — including your bio, credentials, and session rate
• You must connect your bank account to receive payouts
• You must set your availability so learners can see open slots to book
• You must list yourself as available for booking — this is can be done from your profile
• Once all of these steps are done, your profile will be visible and bookable

Applications are reviewed manually. During the Phase 1 pilot, approval typically takes a few business days. You will receive an email once your application has been reviewed. If you have not heard back within a week, reach out to support@pharmmind.com.

You can structure sessions in a way that fits your experience and teaching style. Examples include:

• Case Discussions – Hypothetical or fully de-identified clinical scenarios
• Topic Deep-Dives – Focused discussion on a specific clinical topic or area of practice
• Q&A / Career Guidance – Support with training, practice questions, or professional development

Important: All sessions must use hypothetical or fully de-identified information only. No patient-identifiable information (PHI) may be shared.

• Sessions are learner-driven—learners are expected to come prepared with questions, topics, or scenarios
• Your role is to facilitate discussion, guide thinking, and help learners strengthen clinical reasoning
• You are not expected to prepare or deliver formal lectures
• You may teach or provide structured input when helpful, but the focus remains on interactive discussion and reflection

• You control your availability completely and can update it at any time
• Keeping your schedule updated helps learners find and book sessions easily
• As this is an early-stage platform, engagement will grow as more learners join

• Client cancels 3+ days before session — full payout refunded
• Client cancels 24 hours – 3 days before session — 50% payout
• Client cancels less than 24 hours before session — full payout retained
• You cancel for any reason — no payout
• Mentors can cancel bookings directly from their dashboard

• Transfers are processed after a session is completed and the 7 day holding period has passed.
• Payouts are then sent to your bank automatically within 1 business day from transfer. After being sent, additional wait time may occur depending on your bank's payment processing times.
• In most cases, you can expect to receive payouts within 8-14 days after a session is completed.
• If there are any issues with the payout, you will be notified automatically by email.

• Payout failures are usually caused by incorrect or outdated bank details
• Reconnect your banking details to update your account - this can be done through your mentor profile
• Once corrected, failed payouts are typically retried automatically
• If the issue persists, contact us at support@pharmmind.com and we will help resolve it

You set your own session rate. Platform fees are:

• Founding Mentors: 15% lifetime fee (early participation benefit)
• Future Mentors: 20% standard platform fee

Founding Mentors retain their reduced fee as part of early support during the platform's launch phase.

• This is an early pilot phase, so engagement and bookings will grow as more learners join
• Mentors are encouraged to stay active and keep availability updated
• Early engagement helps establish strong learner–mentor connections

As a mentor, your feedback is highly valued. We may reach out periodically for input on:

• Platform experience
• Session flow
• Features and improvements

This is an early-stage pilot, and mentor input will directly shape future development.

If you have any questions, email us at support@pharmmind.com.